Refund & Return Policy
Last Updated: 23 September, 2024
At GROMSK, SIA, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with our flexible return and refund policies.
1. Returns
You have [number] days from the date of delivery to return your item(s) for a full refund or exchange.
Eligibility for Returns:
- Items must be in their original condition, unused, and in the original packaging.
- A receipt or proof of purchase is required.
- Certain items, such as perishable goods, custom-made products, or personal care items, may not be eligible for return.
Non-returnable items include:
- Gift cards
- Downloadable software products
- Personal care items (e.g., toothbrushes, cosmetics)
How to Initiate a Return:
- Contact our customer service at [email/phone number] to begin the return process.
- You will receive a Return Merchandise Authorization (RMA) number, along with instructions on how to return your item.
- Pack the item securely in its original packaging and include a copy of the receipt or order confirmation.
Shipping Costs for Returns:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Refund Process:
- Approved refunds will be processed within [number] business days.
- Refunds will be applied to your original method of payment (credit card, PayPal, etc.).
- It may take additional time for your bank or credit card provider to reflect the refund in your account.
Late or Missing Refunds:
- If you haven’t received your refund after [number] business days, first check with your bank or credit card company. There is often some processing time before a refund is posted.
- If you still have not received your refund, please contact us at [email address or phone number].
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email/phone number] and follow the instructions provided by our customer service team.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within [number] days of receiving the item, and we will arrange for a replacement or refund. Be sure to include detailed information and photos of the defect or damage.
5. Sale Items
Only regular-priced items may be refunded. Unfortunately, sale or clearance items cannot be refunded unless they arrive damaged or defective.
6. International Orders
For international orders, please note that return shipping costs and customs fees are the responsibility of the customer. Refunds will be issued once the returned item is received and inspected.
Note: This policy is subject to change without notice. Please review our Refund & Return Policy periodically for any updates.